Terms of Service

1. Acceptance of terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "subscriber," "user") and JetSnag ("JetSnag," "we," "us," "our"). By signing up for the JetSnag newsletter, creating an account, accessing jetsnag.com (the "Site"), or using any JetSnag service (collectively, the "Service"), you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms in their entirety, you may not use the Service. If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

2. Description of service

JetSnag is an informational email newsletter and subscription service that identifies, curates, and delivers flight deal alerts for routes originating from the following airports: Pocatello Regional Airport (PIH), Idaho Falls Regional Airport (IDA), Friedman Memorial Airport / Sun Valley (SUN), St. George Regional Airport (SGU), and Jackson Hole Airport (JAC).

JetSnag is not a travel agency, airline, ticket broker, or booking platform. We do not sell, hold, issue, or guarantee airline tickets or travel reservations of any kind. We provide informational alerts pointing you toward deals identified on third-party platforms. The actual purchase, booking, and fulfillment of any travel is a transaction solely between you and the relevant airline or third-party booking platform.

3. Subscription tiers

JetSnag offers three subscription tiers:

JetSnag reserves the right to modify tier names, features, and pricing in accordance with Section 8 (Price changes) and Section 20 (Changes to these terms). Pro and First Class tiers are currently offered on a waitlist basis and will launch on a date to be announced.

4. Free tier (Scout)

The Scout tier is available at no charge. By signing up for Scout, you consent to receive approximately one (1) deal alert email per month, along with transactional and service-related communications from JetSnag. There is no minimum commitment period for Scout. You may unsubscribe at any time using the unsubscribe link in any email, which will take effect within 10 business days (typically within minutes).

JetSnag reserves the right to discontinue the free Scout tier upon 60 days' written notice to active Scout subscribers. In such an event, you will have the option to upgrade to a paid tier or discontinue your subscription.

5. Paid tiers — billing and payment

5.1 Recurring billing

Pro and First Class subscriptions are billed on a recurring basis — either monthly or annually, as selected at the time of purchase. By starting a paid subscription, you authorize JetSnag and our payment processor to charge your payment method on file at the start of each billing period, automatically and without further authorization, until you cancel.

5.2 Payment methods

We accept major credit and debit cards as processed by our PCI-DSS compliant payment processor. By providing a payment method, you represent that you are the authorized account holder and that the billing information you supply is accurate and complete. You agree to keep your payment information current. If a payment fails, we may retry the charge up to three (3) times and may suspend your access to paid features during any period of non-payment.

5.3 Taxes

Subscription fees are exclusive of any applicable sales, use, value-added, or other taxes. Where required by law, JetSnag will collect and remit applicable taxes, which will be added to your invoice.

5.4 Annual subscriptions

Annual subscriptions are billed as a single lump sum at the start of the subscription year and automatically renew at the then-current annual rate unless cancelled at least 48 hours before the renewal date.

5.5 Billing disputes

If you believe you have been charged in error, you must notify us at deals@jetsnag.com within 30 days of the charge in question. Disputes not raised within 30 days are deemed waived. We will investigate and, if an error is confirmed, issue a credit or refund within 10 business days.

6. Free trials and promotional offers

JetSnag may from time to time offer free trials or promotional pricing for paid tiers. Unless stated otherwise, free trials automatically convert to a paid subscription at the applicable standard rate at the end of the trial period. You may cancel before the trial ends to avoid being charged. Promotional pricing is for the stated promotional period only; standard pricing applies thereafter.

7. Cancellation and refunds

7.1 How to cancel

You may cancel your paid subscription at any time by: (a) using the account management portal (link in any billing email); or (b) emailing deals@jetsnag.com with "Cancel my subscription" in the subject line. Cancellations take effect at the end of the current billing period — you retain access to paid features through the last day of the period you have already paid for.

7.2 Monthly subscriptions

Monthly subscribers may cancel any time. No refund is issued for the current month's payment when a cancellation is processed mid-cycle. Your paid access continues until the end of the month already paid for.

7.3 Annual subscriptions

Annual subscribers who cancel within 14 days of their initial purchase or their annual renewal date are eligible for a prorated refund for unused complete months remaining in the annual term. After the 14-day window, no refund is available for the remainder of the annual term, but access continues through the end of the paid year.

7.4 No refunds for partial periods

Except as described in Section 7.3, JetSnag does not issue refunds for partial billing periods, unused deal alerts, or periods during which you did not open or act on deal emails.

7.5 Refunds at JetSnag's discretion

JetSnag may, at its sole discretion, issue courtesy refunds or credits in circumstances not covered above. The issuance of a courtesy refund in one instance does not obligate JetSnag to issue refunds in any future instance.

8. Price changes

JetSnag may change the prices for Pro and First Class subscriptions at any time. For existing subscribers, price changes will take effect at the start of the next billing period following at least 30 days' written notice by email. If you do not cancel your subscription before the price change takes effect, you agree to be charged at the new rate. Price changes do not apply retroactively to periods already paid.

9. Eligibility

To use JetSnag you must: (a) be at least 18 years of age (or the age of majority in your jurisdiction, if higher); (b) have the legal capacity to enter into a binding contract; and (c) not be prohibited from using the service under applicable law. By signing up, you represent and warrant that you meet these requirements.

JetSnag is primarily intended for individual personal use. Use of the service to build a competing product, re-publish deal alerts on a commercial basis, or resell access to JetSnag content is prohibited without our written consent.

10. Acceptable use

You agree not to use the Service to:

• Submit another person's email address without their explicit consent.
• Circumvent technical measures, including creating multiple free accounts to avoid paid tier limitations.
• Use automated tools — bots, scrapers, or crawlers — to extract, copy, or harvest content from JetSnag emails or the Site.
• Republish, resell, sublicense, or commercially distribute JetSnag deal content without our written permission.
• Attempt to probe, scan, or test the vulnerability of JetSnag's systems or networks.
• Transmit unsolicited commercial communications using JetSnag's infrastructure.
• Engage in any activity that violates applicable law, including without limitation the Computer Fraud and Abuse Act, the CAN-SPAM Act, or applicable export control laws.

Violation of this section may result in immediate suspension or termination of your account, forfeiture of any prepaid subscription fees, and, where applicable, legal action.

11. Deal accuracy disclaimer

Airfare pricing is highly volatile and can change without notice — sometimes within minutes of our publishing a deal alert. JetSnag makes good-faith efforts to verify the availability and accuracy of each deal before sending, but we make no representation or warranty that:

• Any advertised fare will be available at the stated price at the time you attempt to book.
• The airline or booking platform will honor a fare that was posted in error.
• Stated travel dates, routing, baggage policies, or airline conditions remain accurate after publication.
• A deal will be available for any minimum or maximum number of travelers.

You are solely responsible for verifying the final itinerary, total price (including taxes, fees, and surcharges), and all terms and conditions on the airline or booking site's checkout page before submitting payment. JetSnag is not responsible for any costs, losses, or inconveniences arising from a fare that was unavailable, mispriced, or subsequently canceled by the airline or booking platform.

12. Third-party booking platforms and airlines

Deal alert emails contain links to third-party airline websites and online travel agencies (collectively "Booking Platforms"). These Booking Platforms are independent of JetSnag and operate under their own terms of service, privacy policies, cancellation policies, and customer service procedures. JetSnag has no control over and no responsibility for:

• The accuracy, availability, or pricing of fares displayed on Booking Platforms.
• Booking errors made on Booking Platforms.
• Flight cancellations, schedule changes, delays, or denied boarding by airlines.
• Lost or damaged baggage, missed connections, or other travel disruptions.
• Refund or rebooking disputes between you and an airline or Booking Platform.
• Any data collected about you by Booking Platforms when you click through from a JetSnag email.

JetSnag may receive affiliate compensation from certain Booking Platforms when subscribers book through links in JetSnag emails. This compensation does not affect which deals we feature or the prices you are charged. We disclose affiliate relationships where required by applicable law.

13. Intellectual property

The JetSnag name, wordmark, logo, and stylized presentation ("JetSnag Brand") are the proprietary marks of JetSnag. The editorial content of deal alert emails, the website design, copy, and code are protected by copyright and other intellectual property laws.

JetSnag grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use. You may forward individual deal alert emails to friends or family for personal use. You may not:

• Reproduce, republish, or redistribute deal alert content on any public platform, newsletter, or website without written permission.
• Use the JetSnag name, logo, or Brand in any way that implies endorsement or affiliation without our written consent.
• Create derivative works based on JetSnag's editorial content or design.

Any feedback, suggestions, or ideas you submit to JetSnag may be used by us freely and without compensation or attribution.

14. Disclaimer of warranties

15. Limitation of liability

16. Indemnification

You agree to defend, indemnify, and hold harmless JetSnag, its owners, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third party's rights, including without limitation intellectual property rights or privacy rights; or (d) any booking or travel-related transaction you enter into as a result of a JetSnag deal alert.

17. Dispute resolution and binding arbitration

17.1 Informal resolution first

Before initiating any formal dispute process, you agree to contact us at deals@jetsnag.com and give us 30 days to attempt informal resolution. Most disputes can be resolved this way.

17.2 Binding arbitration

If informal resolution fails, you and JetSnag agree that any dispute, claim, or controversy arising from or relating to these Terms or the Service — including questions about whether a dispute is arbitrable — shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The arbitration will be conducted in Bannock County, Idaho, or, at your election, by telephone or video conference.

17.3 Class action waiver

YOU AND JETSNAG EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If a court or arbitrator finds this class action waiver unenforceable for any reason, the arbitration agreement in its entirety will be null and void, and the dispute will proceed in court.

17.4 Opt-out right

You may opt out of the binding arbitration agreement and class action waiver by notifying JetSnag in writing at deals@jetsnag.com within 30 days of the date you first agreed to these Terms. Your opt-out notice must include your name, email address, and a clear statement that you are opting out of arbitration. Opting out does not affect any other provision of these Terms.

17.5 Small claims court

Notwithstanding the foregoing, either party may bring an individual action in small claims court in Bannock County, Idaho, provided the claim qualifies under that court's jurisdictional limits.

17.6 Exceptions

Either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or unauthorized disclosure of confidential information.

18. Governing law and jurisdiction

These Terms and any dispute arising from them shall be governed by the laws of the State of Idaho, United States, without regard to conflict-of-laws principles. For disputes not subject to arbitration under Section 17, you consent to the exclusive personal jurisdiction of the state and federal courts located in Bannock County, Idaho. If you are accessing the Service from outside the United States, you agree that local laws of your jurisdiction do not override Idaho law with respect to these Terms, to the maximum extent permitted by applicable law.

19. Termination

19.1 Termination by you

You may terminate your account at any time by unsubscribing (Scout) or cancelling (paid tiers) as described in Section 7.

19.2 Termination by JetSnag

JetSnag may suspend or terminate your access to the Service, with or without notice, if: (a) you violate any provision of these Terms; (b) we are required to do so by law or legal process; (c) your email address produces sustained hard bounces indicating the address is invalid; (d) you engage in abusive, harassing, or fraudulent behavior; or (e) we decide to discontinue the Service in its entirety.

19.3 Effect of termination

Upon termination, your right to use the Service immediately ceases. Sections 11, 13, 14, 15, 16, 17, and 18 survive any termination of these Terms.

19.4 Service discontinuation

JetSnag reserves the right to discontinue the Service at any time upon 60 days' written notice to active subscribers. In the event of discontinuation, paid subscribers will receive a prorated refund for unused prepaid subscription time.

20. Changes to these terms

JetSnag may update these Terms from time to time. When we make a material change, we will update the "Last updated" date at the top of this page and notify active subscribers by email at least 14 days before the changes take effect. For material changes that expand your obligations or reduce your rights, we will seek your affirmative consent where required by applicable law.

Your continued use of the Service after the effective date of any update constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel any paid subscription before the effective date.

21. Entire agreement and severability

These Terms, together with the JetSnag Privacy Policy and any applicable subscription order confirmation, constitute the entire agreement between you and JetSnag regarding the Service and supersede all prior agreements, representations, and understandings. If any provision of these Terms is held invalid or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. JetSnag's failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

22. Contact

Questions about these Terms, billing, or the Service should be directed to: